配送ポリシー

INTERNATIONAL ORDERS

Credit Card

We can only ship your order to addresses verifiable by your issuing credit card bank. Please be sure to provide your exact billing address and telephone number which are the same as your credit card issuer has on file for you. Incorrect information will delay the processing of your order. Credit card payments will be processed for the full amount before any labor is performed on used and vintage items.

Import Duties and Tax

Since import taxes and/or duties that your government might impose on products shipped from the United States may apply, you (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Duties and tax for warranty and damage replacement items

Even though you may have paid shipping, taxes or duty on your original order, it is important to understand that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

Restrictions

Due to manufacturer restrictions, certain brands can not be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands, etc.

International Returns

In addition to obtaining a Return Authorization (RA) number, worlde will provide customs and shipping documents that MUST be used with all international returns. Failure to use these documents and instructions may result in additional duties or taxes which will be the customers responsibility.

Warranty Items

Shipping costs for warranty items are the responsibility of the customer. Prior authorization is required. Duties and tax may apply (read above). We are available for customer service inquiries every day of the week. Email playdrumsboy@gmail.com or contact us through the website or social media chat option links.

Undeliverable/Rejected Packages

If your package was rejected by your local Customs Bureau or the shipment could not be delivered and was returned to worlde for any reason, we are not responsible for the shipping costs.

Damaged Packages

If your package is damaged, you MUST contact Customer Service within 7 days from delivery. We are available for customer service inquiries every day of the week. Email support@napupu.com.com or contact us through the website or social media chat option links.

Please be aware that pro audio equipment is susceptible to damage during transit. We take great care to prevent damage from occurring and pack shipments so that they will arrive safely. Be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

If an item arrives damaged, make certain you examine all boxes before acceptance. The delivering agent MUST note damage to any cartons on the release form or refuse acceptance. Notify us immediately so that we may work with you to arrange and expedite an insurance claim. Worlde is not responsible for any denied shipping claims.

SHIPPING AND DELIVERY TIMES

Signature Required

In order to protect your shipment from theft, we require a direct signature when delivered. An email will be sent upon shipment so you can check delivery dates with the tracking number provided. Please make certain someone is available to receive your package or shipping charges may incur after three delivery attempts. To protect your order, shipments cannot be rerouted after it leaves our warehouse. Should you need to update your delivery address or request a pickup at a FedEx facility, please contact a Worlde representative and we will update the information with FedEx accordingly. Any packages that require rerouting will be charged $10.00.

New, in-stock, items ship within 24-48 business hours of your order unless notified otherwise. Used item delivery times vary depending upon the item. Do not hesitate to contact customer service at support@napupu.com

Special Order and Drop Ship Items: Please note that next day shipping may not be available for items indicated as Special Order or Drop Ship on our website.